Large parts of my PhD thesis are based on a theory by Morten T. Hansen, Nitin Nohria, and Thomas Tierney [1]. In their article the authors analyze different consulting companies and define two basic strategies for knowledge management: The codification and the personalization. An organization has to follow one of those, the one that fits to the competitive strategy best.
Note: Most of the text from this post is directly taken from my PhD thesis. That is also the reason why this text is so long and detailed…
Sorry for that. 🙂